All disputes and after-sales requests must be opened directly through official IAMLIA.COM customer support channels.

To help us process your request quickly and efficiently, please provide the following evidence when contacting us:

• Clear photos or videos showing the issue or damage (if a photo is insufficient, please provide a video clip).
• Proof of purchase/complaint details, including the order number, customer name, date, and description of the issue.
• Returned items (only if our Support Team explicitly requests a physical return as part of the dispute resolution).

An order is considered delayed if tracking information is missing, pending, in transit, or expired after departing the IAMLIA warehouse beyond the following timeframes:

• Standard Destinations (Global): 60 days after the order departs the warehouse.
• United States: 45 days after the order departs the warehouse.
• Brazil: 110 days after departing the warehouse (due to strict local customs clearance procedures).
• Specialized / Liquid Shipping Lines: 100 days after departing the warehouse.
• Untracked / Special Economy Shipping: Certain untracked economic shipping methods may be excluded from delay claims (see Shipping Limitations below).

IAMLIA.COM cannot issue a refund or resend an order if the official tracking status indicates "Delivered."

• Non-Delivery Certification: If tracking shows "Delivered" but the recipient insists it was not received, an official Non-Delivery Certificate issued and stamped by the local post office is required to process a claim.
• Tracking Alerts / Delivery Failures: If tracking displays an alert status due to:
  • Incorrect or insufficient address provided by the customer
  • Unknown recipient / No such number
  • Refused delivery
  • Unclaimed package / Failure to pick up in time
  • No safe delivery location available
  • Customs clearance failure by the recipient

• Severely Damaged Products: If the item arrives severely damaged, IAMLIA offers a full refund or a free replacement.
• Partially Damaged Products: For partial damage (excluding loose threads, slight wrinkles, minor packaging scuffs, or small cosmetic scratches that do not affect functionality), IAMLIA offers a partial refund or replacement parts/items.
• Fragile Items: For fragile products, a full or partial refund is strongly recommended over a reshipment.
• Damaged Outer Packaging: Due to long-distance international transit, damaged external shipping boxes/cartons do not qualify for refunds or after-sales claims if the internal item remains undamaged.
• Time Limit for Claims: Damaged item claims must be submitted within 30 days after package delivery.

Every order undergoes inspection prior to dispatch. However, in the event of an error:

• Incorrect Item Sent: Full refund or replacement.
• Wrong Color or Size (Function Unaffected): Refund or resend available upon submitting clear photo evidence and order verification.
• Missing Non-Essential Parts: Partial refund or resend of the missing component.
• Missing Essential Parts (Function Affected): Full resend of the product.
• Missing Accessories: Resend of the missing accessories.

Size Verification Note: For disputes regarding incorrect sizing, please provide photos showing the product being measured with a standard measuring tape against our size guide.

• Standard Orders: Full refund if the cancellation request is submitted before the item enters processing/fulfillment at the warehouse.
• Non-Cancellable Orders: Once payment is processed, cancellations cannot be accepted for:
  • Customized or Print-on-Demand (POD) items
  • Reserved pre-order inventory
  • Customized media/photography services

Disputes cannot be opened if the order status is officially closed or if third-party tracking details are completely untraceable due to expired carrier records.

IAMLIA.COM assumes no liability for shipping delays or product damages resulting from events beyond our control (Force Majeure), including but not limited to: natural disasters, severe weather conditions, epidemics/pandemics, war, political instability, labor strikes, customs inspections, or official governmental restrictions.

Certain budget or economy postal routes do not offer end-to-end tracking once the package enters destination territories. IAMLIA cannot accept non-delivery or delay disputes for orders placed using non-trackable shipping methods. Additional remote area surcharges applied by local carriers are the responsibility of the recipient.

Due to international transportation restrictions and carrier limitations, disputes cannot be accepted for orders shipped to high-risk, restricted, or non-serviced remote destinations.

Returns must be authorized by IAMLIA prior to shipping.

• Return Address: Items may only be returned to IAMLIA’s designated primary processing warehouse.
• Risk & Costs: International return shipping costs are high, and return transit times can take several months. IAMLIA is not responsible for items lost or damaged during return transit.
• Return Period: Approved returns must be dispatched within 30 days of receiving the original package.

IAMLIA.COM will not accept disputes or issue refunds under the following circumstances:

1. Buyer's remorse or personal preference ("does not like it").
2. Subjective expectations regarding product feel, weight, or minor color/tone variations.
3. Temporary, harmless product odors due to manufacturing or airtight packaging.
4. Incorrect item, size, or variant selected by the buyer at checkout.
5. Incorrect or incomplete shipping address provided by the buyer.
6. Minor product variations previously noted in the item description.
7. Tracking details purged or deleted by local postal services after extended periods.
8. Packages detained, discarded, or returned because the recipient failed to complete local customs clearance or pay required local import taxes/duties.