Explore answers to common questions about our collections, shipping, returns, and more. Find what you need quickly.
Orders
How do I place an order?
Simply browse our collections, select your size, and add items to your cart. Proceed to checkout, enter your details, and complete payment. You'll receive a confirmation email once your order is placed.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately and we'll do our best to accommodate your request. Once an order has been dispatched, it can no longer be changed.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery status directly with the carrier.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Shop Pay. All transactions are secured and encrypted for your protection.
Shipping
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location.
How long will my order take to arrive?
Delivery times vary by destination. Standard international shipping typically takes 5–10 business days. Expedited options are available at checkout.
Will I have to pay duties and taxes?
Duties and taxes may apply depending on your country and are the responsibility of the customer. Where applicable, these are calculated and displayed at checkout.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items in their original condition with all tags attached. Sale items are final sale and cannot be returned. More: https://iamlia.com/pages/returns-exchanges
How do I initiate a return?
To start a return, please contact our team with your order number and reason for return. We'll guide you through the process and provide a return shipping label where applicable. More: https://iamlia.com/pages/returns-exchanges
Can I exchange an item?
We currently do not offer direct exchanges. If you'd like a different size or style, please return your original item and place a new order. More: https://iamlia.com/pages/returns-exchanges
Products
How do I find my size?
Each product page includes a detailed size guide. If you're between sizes, we generally recommend sizing up for a relaxed fit or sizing down for a more fitted silhouette.
What materials are your products made from?
We use premium, carefully selected materials across our collections. Full fabric composition and care instructions are listed on each individual product page.
Will sold-out items be restocked?
Restock availability varies by style. Sign up for back-in-stock notifications on the product page to be the first to know when your size is available again.
Sustainability
What is IAMLIA's commitment to sustainability?
Sustainability is at the heart of what we do. We prioritize responsibly sourced materials, ethical production practices, and minimal packaging to reduce our environmental footprint.
Are your packaging materials eco-friendly?
Yes. We use recycled and recyclable packaging wherever possible and are continuously working to reduce waste across our supply chain.
Customer Care
We're here to help with any questions you may have